FAQ

Absolutely! Our Maui tours are entirely private and exclusive, meaning that you and your travel companions, whether they be friends or family, will have the tour all to yourselves. We never mix you with strangers, which allows us to cater to your interests and abilities by providing you with a variety of options throughout the day.

Yes! You won’t get a canned tour here. All of our outdoor Maui activities are tailored to your specific interests, fitness level, and curiosity. It’s our goal to make you feel in charge of your journey; if you want to see something specific that’s not on our list, let us know and we’ll tailor a trip just for you!

For your adventure we recommend you bring:

• a small pack
• camera
• comfortable hiking shoes or sneakers with an unworn sole that you don’t mind getting wet (recommend Teva, Keen, Morrell, or similar sandals)
• bathing suit
• extra spending money
• reef-safe sunscreen
• change of clothing or light jacket
• and sun hat, if you have a favorite

If children are a part of your group, you will need to bring your own car seats and/or booster seat. We highly recommend bringing a carrier for young children.

Our trips are all-inclusive which include:

• walking poles (upon request)
• boxed spring water
• beverages
• towels
• rain ponchos
• and fun surprises!

If you want to bring your own gear feel free.

We do not have an age limit as long as the keiki (little ones) are up for it. Babies should be carried as you would at home, but as long as toddlers can walk, we can take them into the rainforest.

*It is advised that you bring your own child seat and any special snacks they may want throughout the day.

Children ages 0-2 ride free!

Lunch is à la carte.

We absolutely love supporting our local businesses! For our Road to Hana Adventure we're thrilled to offer a wide range of delicious lunch options. Take your pick from a variety of mouth-watering local cuisine, including BBQ stands, Food Trucks, and cozy sit-down restaurants. We're sure you'll find something that hits the spot!

Our Halfway to Hana and West Side Adventure Tours are coordinated with Hana Picnic Lunch who make delicious sandwiches.

*Let us know in advance and we can order sandwiches for any of our tours!

We also provide Kosher options from Maui Kosher Farm for all of our tours and are happy to do our best to accommodate special dietary needs—just ask (we need at least 7 days' advance notice for kosher picnic lunches).

There are a lot of snacks and tasty local treats to be enjoyed along the way! From vegan coconut ice cream to freshly baked banana bread. : )

We build a tour experience within your fitness level, specifically for you. However, the more fit and active you are the more hidden treasures we can offer you. Our tours cater to every fitness level including people who require assistance with walking.

For those desiring a more active day, you should be able to walk at least a 1/2 to 1 mile on uneven, slippery terrain. Most of our adventures require that you have a sense of balance and can walk on sand, mud, tree roots, rocks, and maintained nature trails. Most trails you will experience are relatively flat and under 2 miles round trip.

The average length of trails on Maui is less than 1 mile. However, there are trails that we highly recommend for experienced hikers that are several miles longer.

Many spots offer optional exploration such as cliff jumping.

Most adventures are designed to be all-day. However, we will shorten ANY adventure to accommodate your individual schedule. For example, we can do a Halfway to Hana tour & Custom Maui Hike in 4-6 hours.

A full-day West Maui is typically 6-7 hours. We pick up for West Maui tours at a time that is convenient for you and your group.

A full-day Road to Hana Tour is typically 8-10 hours. Begins in Kahului around 7:30 a.m. and returns anytime between 3:30 p.m. to 6:00 p.m.

The meeting point for all tours is in Kahului at 7:30am unless other arranged time has been agreed upon. The address and directions will be given at the time of booking.

You can provide your own transportation to Kahului (our meeting point location) or we can pick you up at your hotel, condo, or residence for an additional fee*.

*We provide pick-up in Central Maui (Kahului, Kahului Harbor, Wailuku area), the North Shore (up to Haiku area), or Lower Kula for no additional charge. 

See our Pricing Page for details.

Yes! We offer hotel, condo, and residential pick-up and drop-off services!

If you have no means of transportation to our meeting point in Kahului, we would be delighted to provide you with pick-up and drop-off services. We extend our guests the convenience of transfer services to hotels, condos, and residential areas. Please note that our pick-up and drop-off services come at an extra cost for the South and West Sides. Kindly refer to the pricing details below.

Pick-up/Drop-off Price information:

South Side (Kihei, Wailea): round-trip - $175
West Side (Lahaina, Ka’anapali): round-trip - $200
West Side (Napili, Kapalua): round-trip - $250
Central (Kahului/ Kahului Harbor, Wailuku area), Upcountry (Makawao, Kula, Pukalani) and North Shore (Paia to Haiku) – pick-up and drop-off – no additional charge

Published prices are good through December 31, 2023.

We recommend talking to your family physician if you get car sick. There are a couple of over-the-counter medications that will help you enjoy your tour with us such as Bonine and Dramamine. We can also stop to get ginger candies or Hana Tonic which is a homeopathic solution that may work for some individuals.

Safety is our 1st priority for our guests. Our guides will use their best judgment to adjust the itinerary according to unsafe conditions.

We REQUIRE a $250 (plus tax) deposit to secure your tour date. Full payment must be made within 7 days of your scheduled tour. We accept all major credit cards, cash or US checks for payment.

If the tour is canceled for weather-related reasons due to a State Road Advisory we will try to accommodate your group on an alternate day. If we are unable to accommodate your group, we will give you a full refund.

If your tour is canceled at your request within 48 hours, for any other reason, we will refund the tour balance minus the $250 (plus tax) deposit.

Since many people are very excited to go on tours with us, we can no longer provide full refunds for tour cancellations 7 days prior to your scheduled tour. (unless there is a Road Advisory and we cannot accommodate you on another day).

If you cancel outside of 7 days you will receive a FULL refund.

Yes! Let's talk! For large groups of 8-15 people, please inquire about rates and availability.

Depending on the tour. Please see each tour description for more details.